PRIVACY NOTICE FOR THE BUSINESS AND LEISURE TRAVEL AREA OF VIAJES VIATGE – TRAVEL AGENCY
Your privacy and trust are very important to VIATGE LLC. Therefore, we want to ensure that you are aware of how we safeguard the integrity, privacy, and protection of your personal data, in compliance with the Federal Law on the Protection of Personal Data Held by Private Parties, published in the Official Gazette of the Federation on July 5, 2010.
For VIATGE LLC, it is necessary to collect certain personal data to carry out activities inherent to its business operations. VIATGE LLC has the legal and social obligation to comply with sufficient legal and security measures to protect the personal data collected for the purposes described in this privacy policy.
All of this is done so that you have full control and decision over your personal data. Therefore, we recommend that you carefully read the following information. This privacy policy will always be available on our website: viatge.agency.
If there are any modifications to this privacy policy, they will be communicated to you through the procedures described later in this document.
1. Data Controller
VIATGE LLC (the “agency”) is a company incorporated under the laws of the United Mexican States with its address at Av. Camino Real 503, Local 14, Plaza San Carlos, Misión San Carlos, Corregidora, Qro.
2. Personal Data
The agency will collect from you the personal data («Personal Data») necessary for the proper provision of our services («Services»). Such Personal Data includes the following:
- Identification data: Full name, gender, address, home phone number, mobile and/or work phone number, passport, RFC (Federal Taxpayer Registry), CURP (Unique Population Registry Code), place and date of birth, age, names of family members.
- Work-related data: Work address, work phone number, and work email.
- Sensitive personal data: Credit card number, cardholder’s name, credit card security code, expiration date, issuing bank.
We commit to treating this data under security measures that always guarantee confidentiality.
3. Purpose of Data Processing
The Personal Data you have provided will be used for the following purposes:
- The provision of services related to leisure and/or business travel sales, including processing reservations, subcontracting services with tourism providers as well as billing and payment collection and creating travel profiles.
- Developing and implementing analytical and statistical processes necessary for providing leisure and/or business travel services.
- Carrying out any complementary or auxiliary activity necessary for providing leisure and/or business travel services.
- Conducting consultations, investigations, and reviews regarding your complaints or claims.
- Contacting you for any matter related to leisure and/or business travel services or this Privacy Notice.
- Evaluating the quality of service we provide and generally fulfilling our obligations contracted with you.
4. Data Transfer
The agency needs to transfer your Personal Data as necessary for providing Services within and even outside Mexico.The agency commits to ensuring compliance with all legal principles of protection regarding the transfer of your personal data. Likewise, it expresses its commitment that both we and our business partners respect this privacy policy at all times. In this regard, the agency informs you that in order to provide its Services it will transfer your Personal Data to:
- Loyalty program administrators;
- Its business partners for managing and operating complementary services such as airlines;
- Companies operating alongside the agency any type of software or IT infrastructure serving as a platform for providing Services;
- Third parties as well as auxiliary or complementary service providers assisting in providing Services; and
- External consultants for managing collections related to Services or defending the agency in any legal disputes arising from providing Services (e.g., collection agencies or external auditors—legal and accounting).
5. Means to Exercise Your Rights
In accordance with the Federal Law on Protection of Personal Data Held by Private Parties, you or your duly accredited legal representative may exercise your rights of access, rectification, cancellation, and opposition directly with the Special Privacy Care Unit.
- Access: You may request at any time information about what data has been collected about you and is held by the controller.
- Rectification: If any of your data is inaccurate or incomplete, you may request its correction by attaching documentation supporting such modification.
- Cancellation: You may request at any time the cancellation of your data; if applicable under law, the data will enter a blocking period during which it cannot be processed before being deleted.
- Opposition: You may object at any time for a justified reason to the processing of your personal data.
6. Changes to the Privacy Policy
Any substantial or total changes made to this Privacy Policy may be carried out by the company through our website agenciadeviajesviatge.com or via email sent to the address registered by the agency for such purposes.
7. Special Public Care Unit
Located at:
Av. Camino Real 503
Local 14
Plaza San Carlos
Misión San Carlos
Corregidora, Qro.
CP 76903
Corregidora, QuerétaroPhone: +52 (442) 299.33.87
Hours:
Monday to Friday from 10:00 AM to 3:00 PM and 5:00 PM to 8:00 PM
Saturday from 10:00 AM to 2:00 PM